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Contact our security center
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Immediately contact TelNat Customer Service (open 6 a.m. to midnight, 7 days a week.) |
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514 394-5555
or
1 888 483-5628 |
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If you receive a scam e-mail, do not click on any hyperlinks. Forward it to us by e-mail at telnat.securite@bnc.ca and to info@antifraudcentre.ca
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514 394-5555
or
1 888 483-5628 |
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Report the fraud to the following other parties as well:
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Credit bureaus |
Equifax 
TransUnion |
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Law enforcement authorities |
Sûreté du Québec |
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Any other financial institutions or credit card issuers you do business with |
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Government authorities (if you have been the victim of identity theft involving information such as your social insurance number, driver’s licence, etc.) such as info@antifraudcentre.ca |
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Visit your branch in order to:
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obtain a new Client Card |
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sign the forms needed to initiate the investigation process and obtain a reimbursement for any funds lost |
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Before resuming your normal activities on Internet Banking Solutions:
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Install or update security software on your computer |
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Clean up the computer or computers you use |
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Download all updates required for your operating system |
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Learn about good practices for safely doing business online |
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Next, log in to Internet Banking Solutions (as a security measure, this operation cannot be carried out via Mobile Banking Solutions):
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Have your new Client Card on hand |
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Click on my card has been changed on the login page |
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Complete the form and follow the steps on screen |
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When you once again have access to your banking records: |
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If applicable, be sure to change any post-dated payments that you saved before the fraud incident, as they will have been interrupted when your Client Card was cancelled. |
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